Dear valued customer,
We are willing to inform you that the Anex Air-X stroller, which you may own, requires an improvement to ensure the safety of newborn babies (0-6 months old) who are carried in it. Our top priority is the safety of your child, and we are committed to continuously improving the design and testing of our products to achieve this.
We have identified that there is a risk of a newborn baby sliding out of the stroller during a full rotation of 360 degrees. However, we want to assure you that the stroller is completely safe for babies who are 6 months or older.
To address this issue, we have developed an improved restraint system (seat soft goods) that will ensure complete safety for newborn babies. The new sewing kit parts will be available for free replacement from June.
https://youtu.be/7dyhnuElLm4
To receive the new seat soft goods part for your Air-X, please contact the shop where you purchased the stroller or email us at guarantee@anexbaby.com with the subject “Air-X seat soft goods replacement”. Our team will guide you through the replacement process and answer any questions you may have.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Please do not hesitate to contact our service centers at https://anexbaby.com/contacts#contacts_departments_4 if you have any further questions or concerns.
Thank you for choosing Anex.