Warranty

We guarantee good and proper functioning of the purchased stroller if used in the manner appropriate for the purpose thereof and in accordance with the operation manual. Before using the product, please carefully read and understand the warranty terms.

The warranty offered for a product sold becomes void if such product is operated improperly — in breach of this manual’s rules.

• The official warranty is available if there is a receipt/ a filled in warranty list with a stamp/ an invoice.
• Anex provides warranty for all strollers purchased within the period up to 12 months, on the condition that they are used as intended. The warranty period may differ according to the actual legal status about consumer’s right protection of that country, where the item is purchased.
• Any claims concerning product failures should be addressed to your Seller or by filling in a form with detailed info on anexbaby.com in the Services section.
• Warranty repair is performed by the manufacturer, an authorized service center, or an authorized representative.
• Warranty period is prolonged for the repair time.
• The entity providing the warranty defines the repair methods for the stroller.
• The product under reclamation should be clean.
• In the event of losing the warranty list, you can use the website registration information.
• The production warranty is only valid for that country, where purchasing is performed by an Anex official member representative.

• In the case of damage due to improper use, for example, ladder elevation or sloping, also incorrect care of the product.
• For the repair of the elements of the frame and fixing repairs that were made by non-authorized agents.
• For damages and tearing made by the customer or another persons (knots that have been made mechanically, faults, deformations, dents, discontinuities caused by force).
• For used wheels which were damaged or punctured because of mechanical actions; natural wear out or resource exhaustion.
• For accidental damages caused by a customer or damages caused as a result of careless attitude or usage; damages caused by natural disasters (natural phenomena).
• In the event of product damage as a result of external impact, for example, during baggage carriage.
• When the product has been deformed or damaged due to overloading, for example, when excess weight is applied ( Any heavy object that is hanged on the handle, at the back or on the sides of the carriage, disturbs its balance. The maximum load of a bag/backpack on the handle of the carriage is 1 kg, and 5kg on the basket. The maximum weight of the child on the carrycot is 9 kg and 15 kg on the seat unit) or when the product was used on a very uneven surface.
• In the case of textile material deformations. All of our fabrics meet the standards regarding color fastness against UV radiation. Nevertheless all fabrics fade if caused by long-term exposure to sunlight.

The company reserves the right to introduce design changes to the product’s performance without prior notice for improvement.

How to care

Be sure you take care for baby’s stroller right. Follow this little instruction and keep you stroller working properly and looking well.

Please ensure that the stroller is kept clean and dry (both the coating and the frame). In case the stroller gets dirty or wet, it should be dried, and the metallic parts be cleaned with a dry cloth. Avoid getting dirt (sand, dust, etc.) on the stroller. Clean the dirt off the stroller as soon as possible. Please note that if you do not do so, the product can stop functioning either partially or fully.

The cleaning of the stroller’s coating can be done with a wet washcloth or brush and detergent. There is no need to take the coating off.

The color of materials and textile can fade when exposed to sunlight for a long time.

The wear level of wheels should be controlled; the wheels should be cleaned from dirt. The pressure in the inflatable wheels should be kept at 0.8 bar.

Besides that, there are eight ball bearings in the stroller (2 in each wheel), which should be greased regularly and protected from dirt and liquids. In the event that such substances get in, the ball bearings should be cleaned, dried and greased with several oil drops. Any spillage of the oil should be wiped with a dry cloth.

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Please ensure that the stroller is kept clean and dry (both the coating and the frame). In case the stroller gets dirty or wet, it should be dried, and the metallic parts be cleaned with a dry cloth. Avoid getting dirt (sand, dust, etc.) on the stroller. Clean the dirt off the stroller as soon as possible. Please note that if you do not do so, the product can stop functioning either partially or fully.

The cleaning of the stroller’s coating can be done with a wet washcloth or brush and detergent. There is no need to take the coating off.

The color of materials and textile can fade when exposed to sunlight for a long time.

The wear level of wheels should be controlled; the wheels should be cleaned from dirt. The pressure in the inflatable wheels should be kept at 0.8 bar.

Besides that, there are eight ball bearings in the stroller (2 in each wheel), which should be greased regularly and protected from dirt and liquids. In the event that such substances get in, the ball bearings should be cleaned, dried and greased with several oil drops. Any spillage of the oil should be wiped with a dry cloth.

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Please ensure that the stroller is kept clean and dry (both the coating and the frame). In case the stroller gets dirty or wet, it should be dried, and the metallic parts be cleaned with a dry cloth. Avoid getting dirt (sand, dust, etc.) on the stroller. Clean the dirt off the stroller as soon as possible. Please note that if you do not do so, the product can stop functioning either partially or fully.

The cleaning of the stroller’s coating can be done with a wet washcloth or brush and detergent. There is no need to take the coating off.

The color of materials and textile can fade when exposed to sunlight for a long time.

The wear level of wheels should be controlled; the wheels should be cleaned from dirt. The pressure in the inflatable wheels should be kept at 0.8 bar.

Besides that, there are eight ball bearings in the stroller (2 in each wheel), which should be greased regularly and protected from dirt and liquids. In the event that such substances get in, the ball bearings should be cleaned, dried and greased with several oil drops. Any spillage of the oil should be wiped with a dry cloth.

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Please ensure that the stroller is kept clean and dry (both the coating and the frame). In case the stroller gets dirty or wet, it should be dried, and the metallic parts be cleaned with a dry cloth. Avoid getting dirt (sand, dust, etc.) on the stroller. Clean the dirt off the stroller as soon as possible. Please note that if you do not do so, the product can stop functioning either partially or fully.

The cleaning of the stroller’s coating can be done with a wet washcloth or brush and detergent. There is no need to take the coating off.

The color of materials and textile can fade when exposed to sunlight for a long time.

The wear level of wheels should be controlled; the wheels should be cleaned from dirt. The pressure in the inflatable wheels should be kept at 0.8 bar.

Besides that, there are eight ball bearings in the stroller (2 in each wheel), which should be greased regularly and protected from dirt and liquids. In the event that such substances get in, the ball bearings should be cleaned, dried and greased with several oil drops. Any spillage of the oil should be wiped with a dry cloth.

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Service request stroller

Anex team constantly works on improving its products to satisfy any customers’ requests who choose safety, comfort, and quality. We sincerely regret and apologize for the inconvenience caused by the use of our product. We will help with pleasure to assist you in fixing this issue.
Please, fill in the form. We need more information to fix the damage/issue as fast and precise as possible. Our specialist will contact you within the shortest time possible to coordinate further actions after you fill in and register the form.

Have you already submitted an application? 
Enter your registration number to verify your status.

Registrate your warranty

Ensure that your stroller is not a fake. Register the serial number of your stroller and get a warranty for the original product. 

We do not provide warranty maintenance for fake products and will not be able to help you. Find the list of our partners in the Stores page. 

Have you encountered trouble during the registration? Write to us: guarantee@anexbaby.com, we will gladly help you to resolve the problem. 

*The warranty period is provided by the legislation of your country

Company seller information

Manuals and catalogues

Take a look at the latest catalogues of our products. You will find detailed information about Anex strollers inside.

Download the manual — it will help you assemble a stroller the right way. Here you will learn what you should pay attention to and what should not be done while using the stroller. See attached in this section files.

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