FAQ

This is the first stroller on the market that offers a carrycot, seat unit, buggy and two sets of different wheels in one product. The IQ stroller can grow with your baby by narrowing or expanding the frame. It also has a patented shock absorption system that makes the stroller “soft” in any configuration.

It takes no more than a few seconds to transform from the carrycot to the seat. Transformation into a buggy with a narrower frame takes up to 10 minutes. This process is very convenient to do based on the paper manual included in the basic set or the video instructions that can be found here.

You can use the paper manual included with the stroller or watch the video on the stroller page on our official website. Here is also a link to the video on YouTube.

The basic set includes a frame, carrycot with a mattress, seat unit, buggy, 2 sets of air-free wheels, 2 handles, and a frame basket. Among the accessories are a rain cover for the carrycot & seat unit, a foot cover for the carrycot, a bumper for the seat unit, and a hex key for transformation.

Yes, you can. For this purpose, you will need to buy additional adapters that are not included in the basic set of the stroller. The adapters are suitable for both wide and narrow frames. This means that you can install the car seat on both a classic frame and a buggy frame. You can find out more about the adapters here.

We added an innovative suspension feature to the folding mechanism to make the stroller “soft” even in the buggy version. The IQ is the only buggy that guarantees such a smooth ride. In addition to that, IQ’s shock absorbers work in perfect sync on the front and rear wheels, providing a smooth and comfortable ride for you and your little one. Compared to other Anex models, the shock absorption of the IQ stroller is as good as that of Anex e/type or Anex m/type.

Yes and yes! IQ is designed to make your life easier without weighing you down. It's lightweight in all configurations, so you can breeze through your day with ease. What's more, the folded buggy can be taken as hand luggage on a plane. The carrycot folds into a compact size, also making it suitable as hand luggage. The seat unit folds in both directions with the frame, and if the wheels are removed, it is also plane-friendly.

Yes, of course. What's more, the seat can be folded together with the frame placed in both directions.

The IQ stroller comes with two sets of different wheels. You can use different sets for any configuration (it is not allowed to mix wheels from different sets together). The larger wheels are made of ER material, the smaller wheels are made of PU material.

This product is designed for children aged 0 to 48 months. Max weight is 22 kg (9 kg to be carried in the carrycot).

You can carry all your essentials with ease, thanks to IQ’s spacious basket with a 5 kg capacity.

Yes, this stroller is made of fabric with UV 50+ technology allowing it to absorb more than 50% of ultraviolet radiation.

The stroller IQ basic is available in 2 colors: Nyx and Sienna. The stroller IQ is available in 4 colors: Smoky, Pure, Richi and Teddy.

First of all, you need to remember that a buggy stroller is designed for mobility and travel. It can easily fit in any vehicle, and the shock absorption on all four wheels ensures smooth movement. In the cold season, we recommend using a foot cover and a footmuff. Here you can see all accessory options.

First of all, you need to remember that a buggy stroller is designed for mobility and travel. It can easily fit in any vehicle, and the shock absorption on all four wheels and in the folding mechanism ensures smooth movement. If there is snow on the road, you can use the bigger wheels that come with the stroller to make it more passable. If you use the winter footmuff, your baby will be warm even in the cold weather. Here you can see other accessory options.

The serial number is on the right rear tube behind the basket.

Sure! Please make a service request on our official website and we will contact you as soon as we receive the form.

Sure! Please make a service request on our official website and we will contact you as soon as we receive the form.

The basic rules are as follows:

• Keep wheels clean of dirt.
• Clean metal parts with a dry cloth.
• Clean the coating with a wet cloth, not removing it from the stroller.
• In the case of wheel seizure or extraneous noise, use technical sprays with cleaning and penetrating lubricating properties

To get more information, follow the link.

Sure. Anex IQ complies with the new standard EN 1888-1:2018 / EN 1888-2:2018. Moreover, all Anex strollers undergo internal quality checks, which are sometimes even more stringent than international standards.

Yes, IQ model has been updated and now feature two collections IQ basic and IQ.

Both models share the same features, yet the key differences lie in the final touches and materials used for both models. IQ Basic features a black frame, whereas IQ - an anodized frame with matte buttons. Additionally, IQ has brown premium leather on handles and bumpers, magnet buckle and additional ventilation in the buggy backrest.

You can find the serial number on the inside of the left rear tube. 

When you buy Anex Air-Z stroller, you get a frame with 4 wheels, seat unit, shopping bag and bumper as well as a pillow for newborns.

The weight of Anex Air-Z is 6 kg.

Sure! Please make a service request on our official website  anexbaby.com/service#form-3 and we will contact you as soon as we receive the form.

Basic rules are as following:

• Keep wheels clean of dirt.
• Grease wheels bearings on a regular basis.
•  Clean metal parts with a dry cloth.
•  Clean the coating with a wet cloth not removing it from the stroller.

To get more information, follow the link anexbaby.com/service#files-5

Air-Z mosquito net, Air-Z rain cover, Air-Z foot cover, umbrella, muff transformer, footmuff HUG and footmuff WOM, carry handle, seat liner, car seat adapters are compatible with Anex Air-X.

This stroller is designed for children from birth, weighing up to 22 kg.

This is the name of the facing parents lie-flat position. The reversible seat can be easily switched to it without additional instruments or accessories.

These are the two buggies in the Anex collection. Both strollers are very compact and convenient for family journeys. The main differences are in the weight of the strollers and in the reversible seat -  the Air-Z has a Switch mode function. You can find out more about strollers' key features in the tech specs section of each stroller's pages. 

We advise not to load the basket with more than 5 kg of necessities.  

Sure, it is easy to take off the fabric for cleaning to keep your stroller working properly and looking good. You can find video instructions on how to do this on the Air-Z page.   

Of course, we call it speedy unfolding. After disconnecting the Folding lock, the stroller can be unfolded in one motion. You can do it in less than a second!

Yes! You can choose an individual comfortable height and lying positions.

First of all, you need to remember that a buggy stroller is designed for mobility and travel. It can easily fit in any vehicle, and the shock absorption on all four wheels ensures smooth movement. In the cold season, we recommend using a foot cover and a footmuff. Here you can see all accessory options: https://anexbaby.com/accessories

There are two ways of attaching a carseat:

•  with the help of seat belts (to secure the car seat with belts, you have place the carseat in the car and follow the instructions);
•  with the help of ISOFIX base (to fix the carseat on the ISOFIX base, you have to attach the base to the appropriate place in the car (it is usually marked with inscriptions), then adjust it according to instructions and place the carseat on the ISOFIX base).

Anex car seat Anex x Avionaut Pixel PRO 2.0 C is i-Size ECE-R129 and AGR approved.

Anex car seat Anex x Avionaut Cosmo is i-Size ECE-R129 approved.
 

Of course. Here is the list of the companies whose car seats are compatible with Anex strollers: Avionaut Ultralite; Maxi Cosi Citi, Maxi Cosi Pebble, Maxi Cosi CabrioFix, Cybex Aton 5, Cybex Aton M, Cybex Aton Q, Cybex Cloud; Be Safe Izi Go; Nunapipa; Swandoo.

Sure, check our Accessories catalogue to find the perfect match for your stroller link.

The maximum load weight on the handling is 2 kg.

The maximum load weight on the basket is 5 kg.

Of course. Most Anex accessories are covered by a 6-month or 1-year warranty. Please refer to the specific accessory page for details.

No. All Anex rain covers are designed with perforations for ventilation according to international standards. Your child will be as comfortable as possible inside. Also, some of the rain covers (for the Air-X Travel Cot, IQ buggy) have folding windows for additional ventilation.

The carry handle accessory can be used for Anex Air-X and Anex Air-Z models.

The universal seat liner accessory fits all Anex strollers except the IQ. The opening in the seat liner is designed to fit different sizes of buckles, so the accessory can also be used for strollers of other brands.

Yes, of course. You can attach the car seat to all Anex models, including buggies. To do this, you will need to purchase additional adapters.

Yes. Our collection of accessories includes special adapters for the l/type carrycot. They help you to raise the cot up to 10 cm higher.

Yes, our website offers winter footmuffs, muffs, foot covers, and hood fur. You can find out more here.

No, the colors do not differ.

Please, check this out. We have prepared everything for you link.

Unfortunately, tire damages are not covered by warranty terms.

To claim the warranty all you have to do is to register your warranty on our official website.

We would advise you to register your warranty to avoid the cases of original receipt loss. Online registration affirms you’ll get the warranty issues covered.

To register your warranty, follow the link.

Find out more information on the warranty at link.

Please fill up our service online form link and we will definitely call you back to get more details.

Sure, but only in case if service was covered by the warranty terms.

Please make a service request on our official website and we will contact you as soon as we receive the form.

If something happened to the stroller during the warranty period and it is a proven warranty case, the service will be done free of charge.

Please make a service request on our official website and we will provide you with all the detailed information.

You can make a service request on our official website and your stroller will be repaired within 48 hours without delivery time.

Anex Service team will do everything possible to provide a 48 hours service.

Please make a service request on our official website and we will provide you with all the detailed information.

In case of warranty service, the delivery charges are totally covered by Anex. If the warranty is not applicable, the cost of delivery is paid by the customer at the rates of the carrier.

After the order is sent, we will provide you with the invoice No, so it’s more convenient for you to track the shipment on the website of the transport company.

We are working with different couriers depending on the country the service was provided in. You will be given a delivery window with text and/or email notifications as well as options to change delivery details. Moreover, you can track your order at any time.

Up to 2 days within Ukraine and up to 1 week in Europe (slight delays may occur due to quarantine measures in a certain country).

We're sorry to hear that you've received an incorrect item. Please email us with the following info and we will make sure you get the proper product:

•  Your order number
•  Product name & code
•  Picture of the incorrect item

Anex can only accept returns for items (products) that were ordered through our official online service. If you purchased items from a different place, please contact the retailer from which you bought the item. The period for returning the item may vary from country to country, depending on the local rules and regulations, but it is commonly a 14-day return window. Also, a full return of the item may be possible if the following basic rules are followed:

• The item has not been used.
• The item is returned in its original, undamaged packaging, including accessories, instructions/manuals, and other items that were included at the time of purchase. If the product (including packaging) was completely or partially damaged by the client, we (the company, or the retailer) reserve the right to refuse to accept the product back and to refuse to refund the money paid.
• Proof of purchase can be provided upon request.

Please check the list of our official representatives to find the one which is close to your place of living link.

If there are no official Anex partners in your country, email us or DM us on social media. We will tell you the current prices and delivery options. We promise to exert all powers to make your parenting cool with Anex.

Our headquarters is in Singapore.

Our production facilities are located in China. We have formed our production hub there, because this country is a world center of the manufacturing of baby strollers.

We work in 40+ countries around the world. You can discover Anex geography via link.

First of all, we are a brand, so we do not have our own stores. We sell our products in cooperation with partners in 40+ countries around the world. You can find the full list of our official retailers on the Stores page link.

We enjoy cooperations of various formats. Please fill out the form link and we will consider your offer.

This is our mission and main motivation in our work. We create products that help parents not to lose themselves in the midst of changes, but to enjoy them. We make babies feel homey, even when they are not at home. You can find out more about our corporate culture on the About Us page link.