FAQ
有喔，請參考配件目錄尋找你推車適用的配件。
建議最大承重為2KG
底部置物籃最大承重為5KG。
配件無提供保固維修服務。
不會唷，我們的雨罩都有依照國際標準設計通風孔洞，即便有雨罩罩住，我們也盡最大的努力讓寶貝能舒適乘坐。另外，部分車款的專用雨罩(如：IQ)有額外的折疊窗設計讓內部更通風
手提把手配件可用於 Anex Air-X 與 Anex Air-Z 型號。
通用座墊配件適用於所有 Anex 推車，除了 IQ 型號。座墊開口設計可適應不同尺寸的安全帶扣，因此也可用於其他品牌的推車。
當然可以。您可以將汽車安全座椅安裝在所有 Anex 型號上，包括傘車。為此，您需要額外購買轉接器。
是的，我們網站是有冬季專用配件，可以至配件頁面選購。各地代理經銷庫存狀況不一，請洽詢原始購買地之代理商或你現居城市之代理商。
不，顏色沒有差異。
請至此連結裡確認
很抱歉，輪胎的耗損/損傷不在保固範圍內
為確保你的保固權益，請務必至我們官網註冊登入
為了避免購買證明遺失等狀況，我們會建議要至官網註冊登入，以保障你的保固權益。
請至連結中依說明填寫相關表格，即可完成註冊。
相關資訊請參考連結
請至顧客服務的連結中填寫表單，我們將盡快與你聯繫。若有需要，也可洽詢購買地或是居住地的代理商。
若至官網登入註冊，除原本的一年保固，可再增加一年保固。
請至官網填寫顧客服務需求表單，我們將盡快與你聯繫。若有需要，也可洽詢購買地或是居住地的代理商。
若在保固期間內發生新品或是非人為瑕疵，我們將會提供免費維修服務。實際情況由各地代理商判定。
請到我們官網提出服務需求，我們將會為你提供更詳細的資訊。
可以至官網填寫維修服務，或是聯繫居住地/購買地的代理商，我們將盡快為你提供服務。
我們會盡快協助你拿回推車，維修時間將依實際情況而定。
請到我們官網提出服務需求，我們將會為你提供更詳細的資訊。
保固期間內，我們會承擔相關運費；非保固期間將由顧客自行負擔。
商品寄出後，我們會提供貨運單號，可以至貨運公司官網確認和追蹤進度。
我們在不同城市和不同貨運公司合作。台灣代理目前配合的貨運公司為祥億。
通常2-7個工作天可以收到商品。(若遇特殊節日/假日時間，將依實際物流配送狀況而定)
很抱歉讓你收到錯誤的品項，請與我們客服聯繫並提供以下資訊，我們˙將盡快為你寄出正確的商品。
- 訂單編號
- 商品名稱
- 錯誤的商品照片
我們˙僅接受從我們˙官網訂購的退貨處理。如果你是在別的地方購買，請和你原始購買店家聯繫。
另外，我們僅接受符合以下條件的退貨
- 商品全新未使用過。
- 退回的商品應保持他原本、無損傷的包裝，且包含當初購買時的所有配件、說明書等其餘部件、配件與零件。若商品完全或部分損壞，我們與合作的代理商、經銷商保留拒絕退貨的權利，同時也將拒絕返還款項。
- 可提供購買證明。
請至我們的合作夥伴表單搜尋離你居住地最近的授權代理商
如果你居住的城市沒有Anex的合作夥伴，請email或在我們的官方社群私訊我們。我們˙將會告訴你產品價格和寄送方式。我們保證Anex產品會與你一起讓育兒生活變得時尚。
我們的總部位於新加坡。
我們的產品都是中國製造。目前中國為嬰兒推車的生產重地，所以我們也在那裏建立了生產中心。
你可以自下面連結找到我們
我們並沒有自己的店面，但透過合作夥伴我們在全球超過40個國家銷售Anex的商品。你可以至店鋪頁面找到全部的合作經銷商名單
我們很樂意以各種形式合作。請填寫表單，我們會考慮你的提案。
這是我們的使命，也是我們的主要動力！我們打造各種產品協助讓身為父母的你不˙迷失自我在這巨大的改變中，而是能夠享受其中。我們努力讓寶寶即使不在家中，也能感受到家的溫暖舒適。你可以至關於我們的頁面瞭解更多我們的理念
Whiz-hug has two carrying positions: facing the parent from birth, and on the back when the child grows older and can confidently support their back.
No, Whiz-hug does not support outward-facing carrying, as this position is not physiologically safe for the baby.
The M-position is a natural posture for a baby, where the knees are positioned higher than the hips, the legs are spread wide, and the back is gently rounded, forming the shape of the letter “M.” This position supports proper hip joint development and ensures a comfortable, ergonomic sitting position in the baby carrier.
Yes. When worn correctly, the baby’s position in a baby carrier is physiological: it supports the M-position, the natural curve of the spine, and even weight distribution, promoting healthy development of the hips and spine.
Whiz-hug is suitable for children weighing from 3.2 to 15 kg.
To adjust Whiz-hug to your child’s size, position the waistband at a comfortable level — higher for smaller babies and lower for older children. You can also raise the flap at the top of the main panel to extend the carrier, providing proper support for the baby’s back and neck as they grow. Additionally, adjust the seat width by narrowing or widening it so that your child’s legs are always in a comfortable, ergonomic position.
The side leg openings ensure a proper, wide hip position in the M-position, which is essential for healthy development. They should be adjusted as your baby grows. For convenience, there is a guide label inside the carrier showing the recommended settings according to the child’s age and size.
It is recommended to take breaks every 1–1.5 hours so the baby can change position, regardless of the type of carrying.
Yes, Whiz-hug is suitable for parents of different body types. The adjustment system easily adapts to various sizes, and the additional waistband and strap adjustments provide reliable back support and comfort during carrying.
Yes, both parents can use Whiz-hug. All straps and the waistband are easy and quick to adjust for different heights and body types.
Yes, with Whiz-hug you can keep your hands free, it is safe because the ergonomic carrier securely holds your baby. In addition, a special soft pocket allows you to place your hands inside for warmth and extra coziness.
No, this pocket is not intended for storing items. It is specifically designed for parents to keep their hands warm and comfortable while carrying.
The main fabric of Whiz-hug is soft to the touch and made from a blend of 62.5% recycled polyester and 37.5% polyester, making it both comfortable and more eco-friendly. The breathable 3D mesh provides ventilation and helps prevent overheating during use.
Whiz-hug should be hand-washed only using a mild detergent. Machine washing, bleaching, ironing, and dry cleaning are not allowed.
The chest strap helps evenly distribute the baby’s weight across the shoulders and back, reducing strain and increasing comfort while carrying.
The waistband can be worn higher on the waist or lower on the hips, depending on the child’s size. The main guideline is that your baby’s head should be close enough for you to easily kiss their forehead. You can adjust the carrier’s height by changing the waistband position.
Yes, you can breastfeed while your baby is in Whiz-hug. Simply lower the panel slightly and loosen the straps so your baby can comfortably reach the breast.
After adjusting the straps, you can neatly roll up the loose ends and secure them with the elastic holders so they don’t dangle or get in the way while moving.