Popular questions

We're sorry to hear that you've received an incorrect item. Please email us with the following info and we will make sure you get the proper product: your order number, product name & code, and a picture of the incorrect item.

Anex can only accept returns for items (products) that were ordered through our official online service. If you purchased items from a different place, please contact the retailer from which you bought the item. The period for returning the item may vary from country to country, depending on the local rules and regulations, but it is commonly a 14-day return window. A full return of the item may be possible if: the item has not been used; the item is returned in its original, undamaged packaging, including accessories, instructions/manuals, and other items included at the time of purchase; proof of purchase can be provided upon request.