Warranty
We are committed to ensuring the highest quality and reliability for our products. Our warranty covers a wide range of issues to give you peace of mind as you and your child embark on new adventures. Please read the details below to understand the coverage, terms, and conditions of our warranty policy.
Anex Warranty
Anex provides a basic warranty of 2 years for all strollers purchased from an authorized dealer in any country, except for the models "Quant", "Air-Z", "Air-X", and its accessory "Air-X Travel Cot", for which the warranty is 1 year.
For the Thai market, there is only a standart 2-year warranty for all stroller models.
Additional Extended Warranty for 1 Year
An additional extended warranty of 1 year is provided for the following stroller models: MEV, ELI, IQ BASIC, IQ PREMIUM, IQ , m/type, m/type PRO, l/type, e/type, Air-Z.
To qualify for an additional year of extended warranty, you need to register your Anex stroller on the official website within 3 months from the date of purchase and retain your original proof of purchase (payment confirmation containing the purchase date).
Anex Extended Warranty for EU Countries
Additional Extended Warranty for 3 Years (applies only in EU countries)
Anex provides an extended warranty of 3 years for specific models described below, or an extended warranty of 1 year under the following conditions:
A 3-year additional extended warranty is provided for the following stroller models: MEV, ELI, IQ BASIC, IQ PREMIUM, Air-Z. This additional extended warranty applies only in EU countries, starting from March 15, 2024.
To obtain an additional 3 years of extended warranty, all you need to do is register your Anex stroller on the official website within 14 calendar days from the date of purchase and retain your original proof of purchase (payment confirmation containing the purchase date).
If the initial 14-day registration period has passed, you still have the option to receive an additional 1 year of extended warranty by registering your Anex stroller on the official website within 3 months from the date of purchase.