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Terms of warranty

We guarantee good and proper functioning of the purchased stroller if used in the manner appropriate for the purpose thereof and in accordance with the operation manual. Before using the product, please carefully read and understand the warranty terms.

Maintenance and cleaning

Be sure you take care for baby’s stroller right. Follow this little instruction and keep you stroller working properly and looking well.

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Please ensure that the stroller is kept clean and dry (both the coating and the frame). In case the stroller gets dirty or wet, it should be dried, and the metallic parts be cleaned with a dry cloth. Avoid getting dirt (sand, dust, etc.) on the stroller. Clean the dirt off the stroller as soon as possible. Please note that if you do not do so, the product can stop functioning either partially or fully.

The cleaning of the stroller’s coating can be done with a wet washcloth or brush and detergent. There is no need to take the coating off.

The color of materials and textile can fade when exposed to sunlight for a long time.

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The wear level of wheels should be controlled; the wheels should be cleaned from dirt. The pressure in the inflatable wheels should be kept at 0.8 bar.

Besides that, there are eight ball bearings in the stroller (2 in each wheel), which should be greased regularly and protected from dirt and liquids. In the event that such substances get in, the ball bearings should be cleaned, dried and greased with several oil drops. Any spillage of the oil should be wiped with a dry cloth.

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Please ensure that the stroller is kept clean and dry (both the coating and the frame). In case the stroller gets dirty or wet, it should be dried, and the metallic parts be cleaned with a dry cloth. Avoid getting dirt (sand, dust, etc.) on the stroller. Clean the dirt off the stroller as soon as possible. Please note that if you do not do so, the product can stop functioning either partially or fully.

The cleaning of the stroller’s coating can be done with a wet washcloth or brush and detergent. There is no need to take the coating off.

The color of materials and textile can fade when exposed to sunlight for a long time.

maintainImage

The wear level of wheels should be controlled; the wheels should be cleaned from dirt. The pressure in the inflatable wheels should be kept at 0.8 bar.

Besides that, there are eight ball bearings in the stroller (2 in each wheel), which should be greased regularly and protected from dirt and liquids. In the event that such substances get in, the ball bearings should be cleaned, dried and greased with several oil drops. Any spillage of the oil should be wiped with a dry cloth.

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Service request stroller

Anex team constantly works on improving its products to satisfy any customers’ requests who choose safety, comfort, and quality. We sincerely regret and apologize for the inconvenience caused by the use of our product. We will help with pleasure to assist you in fixing this issue.
Please, fill in the form. We need more information to fix the damage/issue as fast and precise as possible. Our specialist will contact you within the shortest time possible to coordinate further actions after you fill in and register the form.

Have you already submitted an application?

Enter your registration number to verify your status.

    Manuals and catalogues

    Take a look at the latest catalogues of our products. You will find detailed information about Anex strollers inside.

    Download the manual — it will help you assemble a stroller the right way. Here you will learn what you should pay attention to and what should not be done while using the stroller. See attached in this section files.

    Customer Service

    If you still have questions or need an advice from our specialist, you can always contact our customer service in your country.