FAQ

Sure, check our Accessories catalogue to find the perfect match for your stroller link.

The maximum load weight on the handling is 2 kg.

The maximum load weight on the basket is 5 kg.

Of course. Most Anex accessories are covered by a 6-month or 1-year warranty. Please refer to the specific accessory page for details.

No. All Anex rain covers are designed with perforations for ventilation according to international standards. Your child will be as comfortable as possible inside. Also, some of the rain covers (for the Air-X Travel Cot, IQ buggy) have folding windows for additional ventilation.

The carry handle accessory can be used for Anex Air-X and Anex Air-Z models.

The universal seat liner accessory fits all Anex strollers except the IQ. The opening in the seat liner is designed to fit different sizes of buckles, so the accessory can also be used for strollers of other brands.

Yes, of course. You can attach the car seat to all Anex models, including buggies. To do this, you will need to purchase additional adapters.

Yes, our website offers winter footmuffs, muffs, foot covers, and hood fur. You can find out more here.

No, the colors do not differ.

Please, check this out. We have prepared everything for you link.

Unfortunately, tire damages are not covered by warranty terms.

To claim the warranty all you have to do is to register your warranty on our official website.

We would advise you to register your warranty to avoid the cases of original receipt loss. Online registration affirms you’ll get the warranty issues covered.

To register your warranty, follow the link.

Find out more information on the warranty at link.

Please fill up our service online form link and we will definitely call you back to get more details.

Sure, but only in case if service was covered by the warranty terms.

Please make a service request on our official website and we will contact you as soon as we receive the form.

If something happened to the stroller during the warranty period and it is a proven warranty case, the service will be done free of charge.

Please make a service request on our official website and we will provide you with all the detailed information.

You can make a service request on our official website and your stroller will be repaired within 48 hours without delivery time.

Anex Service team will do everything possible to provide a 48 hours service.

Please make a service request on our official website and we will provide you with all the detailed information.

In case of warranty service, the delivery charges are totally covered by Anex. If the warranty is not applicable, the cost of delivery is paid by the customer at the rates of the carrier.

After the order is sent, we will provide you with the invoice No, so it’s more convenient for you to track the shipment on the website of the transport company.

We are working with different couriers depending on the country the service was provided in. You will be given a delivery window with text and/or email notifications as well as options to change delivery details. Moreover, you can track your order at any time.

Up to 2 days within Ukraine and up to 1 week in Europe (slight delays may occur due to quarantine measures in a certain country).

We're sorry to hear that you've received an incorrect item. Please email us with the following info and we will make sure you get the proper product:

•  Your order number
•  Product name & code
•  Picture of the incorrect item

Anex can only accept returns for items (products) that were ordered through our official online service. If you purchased items from a different place, please contact the retailer from which you bought the item. The period for returning the item may vary from country to country, depending on the local rules and regulations, but it is commonly a 14-day return window. Also, a full return of the item may be possible if the following basic rules are followed:

• The item has not been used.
• The item is returned in its original, undamaged packaging, including accessories, instructions/manuals, and other items that were included at the time of purchase. If the product (including packaging) was completely or partially damaged by the client, we (the company, or the retailer) reserve the right to refuse to accept the product back and to refuse to refund the money paid.
• Proof of purchase can be provided upon request.

Please check the list of our official representatives to find the one which is close to your place of living link.

If there are no official Anex partners in your country, email us or DM us on social media. We will tell you the current prices and delivery options. We promise to exert all powers to make your parenting cool with Anex.

Our headquarters is in Singapore.

Our production facilities are located in China. We have formed our production hub there, because this country is a world center of the manufacturing of baby strollers.

We work in 40+ countries around the world. You can discover Anex geography via link.

First of all, we are a brand, so we do not have our own stores. We sell our products in cooperation with partners in 40+ countries around the world. You can find the full list of our official retailers on the Stores page link.

We enjoy cooperations of various formats. Please fill out the form link and we will consider your offer.

This is our mission and main motivation in our work. We create products that help parents not to lose themselves in the midst of changes, but to enjoy them. We make babies feel homey, even when they are not at home. You can find out more about our corporate culture on the About Us page link.

Whiz-hug has two carrying positions: facing the parent from birth, and on the back when the child grows older and can confidently support their back.

No, Whiz-hug does not support outward-facing carrying, as this position is not physiologically safe for the baby.

The M-position is a natural posture for a baby, where the knees are positioned higher than the hips, the legs are spread wide, and the back is gently rounded, forming the shape of the letter “M.” This position supports proper hip joint development and ensures a comfortable, ergonomic sitting position in the baby carrier.

Yes. When worn correctly, the baby’s position in a baby carrier is physiological: it supports the M-position, the natural curve of the spine, and even weight distribution, promoting healthy development of the hips and spine.

Whiz-hug is suitable for children weighing from 3.2 to 15 kg.

To adjust Whiz-hug to your child’s size, position the waistband at a comfortable level — higher for smaller babies and lower for older children. You can also raise the flap at the top of the main panel to extend the carrier, providing proper support for the baby’s back and neck as they grow. Additionally, adjust the seat width by narrowing or widening it so that your child’s legs are always in a comfortable, ergonomic position.

The side leg openings ensure a proper, wide hip position in the M-position, which is essential for healthy development. They should be adjusted as your baby grows. For convenience, there is a guide label inside the carrier showing the recommended settings according to the child’s age and size.

It is recommended to take breaks every 1–1.5 hours so the baby can change position, regardless of the type of carrying.

Yes, Whiz-hug is suitable for parents of different body types. The adjustment system easily adapts to various sizes, and the additional waistband and strap adjustments provide reliable back support and comfort during carrying.

Yes, both parents can use Whiz-hug. All straps and the waistband are easy and quick to adjust for different heights and body types.

Yes, with Whiz-hug you can keep your hands free, it is safe because the ergonomic carrier securely holds your baby. In addition, a special soft pocket allows you to place your hands inside for warmth and extra coziness.

No, this pocket is not intended for storing items. It is specifically designed for parents to keep their hands warm and comfortable while carrying.

The main fabric of Whiz-hug is soft to the touch and made from a blend of 62.5% recycled polyester and 37.5% polyester, making it both comfortable and more eco-friendly. The breathable 3D mesh provides ventilation and helps prevent overheating during use.

Whiz-hug should be hand-washed only using a mild detergent. Machine washing, bleaching, ironing, and dry cleaning are not allowed.

The chest strap helps evenly distribute the baby’s weight across the shoulders and back, reducing strain and increasing comfort while carrying.

The waistband can be worn higher on the waist or lower on the hips, depending on the child’s size. The main guideline is that your baby’s head should be close enough for you to easily kiss their forehead. You can adjust the carrier’s height by changing the waistband position.

Yes, you can breastfeed while your baby is in Whiz-hug. Simply lower the panel slightly and loosen the straps so your baby can comfortably reach the breast.

After adjusting the straps, you can neatly roll up the loose ends and secure them with the elastic holders so they don’t dangle or get in the way while moving.