FAQ

m/type

The serial number is on the right rear tube behind the basket.

Basic set includes frame, carrycot with mattress, seat unit, air free wheels and frame basket.  Among the accessories: backpack, mosquito net, raincoat and foot cover.

This product is designed for children aged 0 to 48 months. Max weight is 22 kg (9 kg to be carried in the carrycot).

Sure! Please make a service request on our official website and we will contact you as soon as we receive the form.

Yes, this stroller is made of fabric with UV 50+ technology allowing it to absorb more than 50% of ultraviolet radiation.

Basic rules are as following:

  •  Keep wheels clean of dirt.
  •  Grease wheels’ bearings on a regular basis.
  •  Clean metal parts with a dry cloth.
  •  Clean the coating with a wet cloth, not removing it from the stroller.

To get more information, follow the link.

Sure! Please make a service request on our official website and we will contact you as soon as we receive the form.

Inasmuch as each modification of the stroller carries a number of design and technical changes, we do not recommend using a carrycot, seat unit or accessories of one model with the frame of another. This is dangerous for your child and in case of breakdown the warranty could not be applied.

 

l/type

The serial number is located on the insight of the right upright.

Basic set includes frame, carrycot with mattress, seat unit, air free wheels and frame basket.  Among the accessories: mosquito net and rain cover.

This product is designed for children aged 0 to 48 months. Max weight: 22 kg.

Sure! Please make a service request on our official website and we will contact you as soon as we receive the form.

Sure, just check out our video tutorial on how to fold it properly and enjoy your travels link.

The maximum weight load on the basket is 5 kg.

Yes, this stroller is made of fabric with UV 50+ technology allowing it to absorb more than 50% of ultraviolet radiation.

Basic rules are as following:

  •  Keep wheels clean of dirt.
  •  Grease wheels’ bearings on a regular basis.
  •  Clean metal parts with a dry cloth.
  •  Clean the coating with a wet cloth, not removing it from the stroller.

To get more information, follow the link.

Sure! Please make a service request on our official website and we will contact you as soon as we receive the form.

e/type

The serial number is on the right rear tube behind the basket.

This product is designed for children aged 0 to 48 months. Max weight: 22 kg. The child safety seat can be used for children aged 0+ months, weighing up to 13 kg.

Sure! Please make a service request on our official website and we will contact you as soon as we receive the form.

The maximum weight load on the basket is 5 kg.

Yes, this stroller is made of fabric with UV 50+ technology allowing it to absorb more than 50% of ultraviolet radiation.

Basic rules are as following:

  •  Keep wheels clean of dirt.
  •  Grease wheels’ bearings on a regular basis.
  •  Clean metal parts with a dry cloth.
  •  Clean the coating with a wet cloth, not removing it from the stroller.

To get more information, follow the link.

Sure! Please make a service request on our official website and we will contact you as soon as we receive the form.

The bottom part of the carrycot is made of textile material (100% polyester).

Basic set includes frame, carrycot with mattress, seat unit, air free wheels and frame basket.  Among the accessories: backpack, mosquito net, raincoat and foot cover.

Air-X Travel Cot

You can find the serial number at the bottom of the carrycot. It starts with EC_ _ _ _.

 

No, the Travel Cot is an additional accessory to the Anex Air-X stroller. You can buy it separately from the stroller.  

 

When you buy the Travel Cot you get a foot cover, adapters, and a special retainer. Mosquito net and rain cover are additional accessories, they are not included in the basic set. 

The weight of the Travel Cot is 3,6 kg. Together with the Travel Cot and the Air-X frame, the stroller weighs only 10 kg

This carrycot is designed for children from birth, weighing up to 9 kg.

Sure! Often this carrycot even wins in its functionality. It can be folded in height and in half, the inner filling is completely removable. The double fabric protects the baby from the cold in winter, and the double ventilation makes the summer strolls more comfortable. The large hood of water-repellent material has an extra part to fully cover the baby.  

Yes, we provide a 1-year warranty from the date of purchase. 

First, install the adapters on the frame. The longer part of the adapter should be attached to the frame. Fix its position with the smaller part. Next, lower the carrycot on the adapters until it clicks into place. You can watch a video instruction on the Air-X stroller page or on Anex YouTube.     

It definitely is! When folded, the carrycot easily fits in the trunk of the car and can even be taken on a plane as hand luggage*.   

*Be sure to check the details of hand luggage with the airline because they all vary. 

Together with the carrycot comes a small fixing device. You can use it to reduce the wobble of the carrycot. It is not necessary, as this wobble complies with European standard EN1888:2018. But you can use the retainer if it is more comfortable for you and your baby. 

This carrycot is suitable for Air-X strollers only, but you won’t need anything else. Just the willingness to travel and explore the world with your baby.

Air-Z

You can find the serial number on the inside of the left rear tube. 

When you buy Anex Air-Z stroller, you get a frame with 4 wheels, seat unit, shopping bag and bumper as well as a pillow for newborns.

The weight of Anex Air-Z is 6 kg.

Sure! Please make a service request on our official website  anexbaby.com/service#form-3 and we will contact you as soon as we receive the form.

Basic rules are as following:

  • Keep wheels clean of dirt.
  • Grease wheels bearings on a regular basis.
  •  Clean metal parts with a dry cloth.
  •  Clean the coating with a wet cloth not removing it from the stroller.

To get more information, follow the link anexbaby.com/service#files-5

Air-Z mosquito net, Air-Z rain cover, Air-Z foot cover, umbrella, muff transformer, footmuff HUG and footmuff WOM, carry handle, seat liner, car seat adapters are compatible with Anex Air-X.

This stroller is designed for children from birth, weighing up to 22 kg.

This is the name of the facing parents lie-flat position. The reversible seat can be easily switched to it without additional instruments or accessories.

These are the two buggies in the Anex collection. Both strollers are very compact and convenient for family journeys. The main differences are in the weight of the strollers and in the reversible seat -  the Air-Z has a Switch mode function. You can find out more about strollers' key features in the tech specs section of each stroller's pages. 

We advise not to load the basket with more than 5 kg of necessities.  

Sure, it is easy to take off the fabric for cleaning to keep your stroller working properly and looking good. You can find video instructions on how to do this on the Air-Z page.   

Of course, we call it speedy unfolding. After disconnecting the Folding lock, the stroller can be unfolded in one motion. You can do it in less than a second!

Yes! You can choose an individual comfortable height and lying positions.

Air-X

You can find the serial number on the inside of the left rear tube. 

When you buy Anex Air-X stroller, you get a frame with 2 wheels, hood, seat unit, shopping bag, 2 wheels as well as a carry bag for your stroller.

The weight of Anex Air-X is 8,4 kg.

Sure! Please make a service request on our official website and we will contact you as soon as we receive the form.

Basic rules are as following:

  •  Keep wheels clean of dirt.
  •  Grease wheels’ bearings on a regular basis.
  •  Clean metal parts with a dry cloth.
  •  Clean the coating with a wet cloth, not removing it from the stroller.

To get more information, follow the link.

Air-X mosquito net, bag-backpack, Air-X raincover, Air-X footcover, thermal bag for lunchbox, thermal bag for 2 bottles, cupholder, umbrella, muff and muff-transformer are compatible with Anex Air-X.

This stroller is designed for children from birth, weighing up to 17 kg.

Car seat

There are two ways of attaching a carseat:

  •  with the help of seat belts (to secure the car seat with belts, you have place the carseat in the car and follow the instructions);
  •  with the help of ISOFIX base (to fix the carseat on the ISOFIX base, you have to attach the base to the appropriate place in the car (it is usually marked with inscriptions), then adjust it according to instructions and place the carseat on the ISOFIX base).

We are working on it to make your parenting cool with Anex.

Of course. Here is the list of the companies whose car seats are compatible with Anex strollers: Avionaut Ultralite; Maxi Cosi Citi, Maxi Cosi Pebble, Maxi Cosi CabrioFix, Cybex Aton 5, Cybex Aton M, Cybex Aton Q, Cybex Cloud; Be Safe Izi Go; Nunapipa; Swandoo.

Accessories

Sure, check our Accessories catalogue to find the perfect match for your stroller link.

The maximum load weight on the handling is 2 kg.

The maximum load weight on the basket is 5 kg.

Of course. Most Anex accessories are covered by a 6-month or 1-year warranty. Please refer to the specific accessory page for details.

No. All Anex rain covers are designed with perforations for ventilation according to international standards. Your child will be as comfortable as possible inside. Also, some of the rain covers (for the Air-X Travel Cot, IQ buggy) have folding windows for additional ventilation.

The carry handle accessory can be used for Anex Air-X and Anex Air-Z models.

The universal seat liner accessory fits all Anex strollers except the IQ. The opening in the seat liner is designed to fit different sizes of buckles, so the accessory can also be used for strollers of other brands.

Yes, of course. You can attach the car seat to all Anex models, including buggies. To do this, you will need to purchase additional adapters.

Yes. Our collection of accessories includes special adapters for the l/type carrycot. They help you to raise the cot up to 10 cm higher.

Yes, our website offers winter footmuffs, muffs, foot covers, and hood fur. You can find out more here. 

Warranty

Please, check this out. We have prepared everything for you link.

Unfortunately, tire damages are not covered by warranty terms.

To claim the warranty all you have to do is to register your warranty on our official website.

We would advise you to register your warranty to avoid the cases of original receipt loss. Online registration affirms you’ll get the warranty issues covered.

To register your warranty, follow the link.

Find out more information on the warranty at link.

Please fill up our service online form link and we will definitely call you back to get more details.

Sure, but only in case if service was covered by the warranty terms.  

Please make a service request on our official website and we will contact you as soon as we receive the form.

  

Service

If something happened to the stroller during the warranty period and it is a proven warranty case, the service will be done free of charge.

Please make a service request on our official website and we will provide you with all the detailed information.

You can make a service request on our official website and your stroller will be repaired within 48 hours without delivery time.

Anex Service team will do everything possible to provide a 48 hours service.

Please make a service request on our official website and we will provide you with all the detailed information.

 

Shipment

In case of warranty service, the delivery charges are totally covered by Anex. If the warranty is not applicable, the cost of delivery is paid by the customer at the rates of the carrier.

After the order is sent, we will provide you with the invoice No, so it’s more convenient for you to track the shipment on the website of the transport company.

We are working with different couriers depending on the country the service was provided in. You will be given a delivery window with text and/or email notifications as well as options to change delivery details. Moreover, you can track your order at any time.

Up to 2 days within Ukraine and up to 1 week in Europe (due to COVID-19 situation it may take a few extra days till the product will be delivered to you).

Return & refund

We're sorry to hear that you've received an incorrect item. Please email us with the following info and we will make sure you get the proper product:

  •  Your order number
  •  Product name & code
  •  Picture of the incorrect item

Anex can only accept returns for items (products) that were ordered through our official online service. If you purchased items from a different place, please contact the retailer from which you bought the item. The period for returning the item may vary from country to country, depending on the local rules and regulations, but it is commonly a 14-day return window. Also, a full return of the item may be possible if the following basic rules are followed:

  • The item has not been used.
  • The item is returned in its original, undamaged packaging, including accessories, instructions/manuals, and other items that were included at the time of purchase. If the product (including packaging) was completely or partially damaged by the client, we (the company, or the retailer) reserve the right to refuse to accept the product back and to refuse to refund the money paid.
  • Proof of purchase can be provided upon request.

Local partners

Please check the list of our official representatives to find the one which is close to your place of living link.

If there are no official Anex partners in your country, email us or DM us on social media. We will tell you the current prices and delivery options. We promise to exert all powers to make your parenting cool with Anex.

About Anex

Our headquarters is in Singapore.

Our production facilities are located in China. We have formed our production hub there, because this country is a world center of the manufacturing of baby strollers.

We work in 40+ countries around the world. You can discover Anex geography via link.

First of all, we are a brand, so we do not have our own stores. We sell our products in cooperation with partners in 40+ countries around the world. You can find the full list of our official retailers on the Stores page link.

We enjoy cooperations of various formats. Please fill out the form link and we will consider your offer.

This is our mission and main motivation in our work. We create products that help parents not to lose themselves in the midst of changes, but to enjoy them. We make babies feel homey, even when they are not at home. You can find out more about our corporate culture on the About Us page link.

We use cookies to make your experience better

Learn more