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Returns and exchanges

Don't like your item? No worries, we understand! Returns must be received within 14 days of delivery. Customers must pay return shipping and these costs are non-refundable.

Is your item damaged or incorrect? We're sorry to hear that! Inform us within 10 days of delivery and we will make it right!

If your return meets the above policy, please submit your return request by sending an email to [email protected] mentioning the following information:
1. Name the item;
2. Mention your reason for the return;
3. Please attach to the email photos and videos of the problem accordingly.

We will review your request within 5 business days and provide the next steps and further instructions.

We may be able to cancel the order if it has not yet been packed. Please e-mail us at [email protected] as soon as possible to confirm we can cancel your order, or fill out the request form from email.

Once the order has been shipped, we are not able to cancel it as the order is already on its way to you. You may request a return for a refund using the steps above once the item(s) is/are received.

Refund: Once your return is received and inspected, we will send you an email to notify you of the status of the return. If the return is approved, we will refund the original payment for the approved amount within 14 business days.

Store Credit: Once your return is received and inspected, we will send you an email to notify you of the status of the return. If the return is approved, we will provide a store credit within 10-15 working days.

If you haven’t received your refund in 14 business days after the return acceptance e-mail, please contact us at [email protected]

We only replace items if they are defective or damaged. Please submit your return request here to request an exchange.

Customers are responsible for the appropriate packaging of item(s) as will be specified in an email from ANEX and are responsible for paying for return shipping costs for returning your item(s) unless the reason for the return is due to our error. Returns are sent to:

IDEO GROUP SPOLKA Z O. O.
CENTRUM LOGISTYCZNE HILLWOOD "IDEO GROUP"
Ul. Wspólna 1
42-125 Libidza
Poland

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

If you are shipping an item over GBP 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping policy

Notice: Due to ongoing updates with COVID-19, there may be some unexpected delivery delays, but we will help as much as we can! We apologize for the inconvenience in advance.

We currently ship to the UK only.

Customers are responsible for any customs fees.

Products are shipped from our warehouses in the EU (Poland).

Shipping is always free.

Most items will be shipped within 14 business days. The delivery of certain products can take upwards of 30 days due to high volumes of stock replenishment. Please contact us at [email protected] to get up-to-date information.

Shipping times are not guaranteed. If you require an order before a specific date, please contact [email protected] to confirm if an expedited option is available at an extra charge.

Delays: Delays may occur due to the carrier, customs, or other circumstances outside of our control.

Please double check all shipping details when completing your order. We do not take responsibility for stolen or missing packages.

Note:
Delays may occur due to inventory/material limitations, environmental, political or other circumstances beyond our control. If this occurs (and we hope not), we will do our best to communicate this to you as soon as possible.

Since we source our products from different suppliers, you may receive separate packages for each product. Hang in there and it should arrive soon!

Terms of service

This website is operated by IDEO GROUP SPOLKA Z O. O., Al. Solidarnosci 117 lok. 815, 00-140 Warsaw, Poland (hereinafter ANEX). Throughout the site, the terms “we”, “us” and “our” refer to ANEX. ANEX offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink and all policies on www._____________.com. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person. We may exercise this right on a case-by-case basis and without notification to the limited person. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

No claims, representations or warranties, whether expressed or implied, are made by ANEX, as to the safety, reliability, durability and performance of any of our companies' products. Furthermore, our company accepts no liability whatsoever for the safety, reliability, durability and performance of any of our companies' products."

We do not guarantee the timeliness of order processing times. We do our best to process your order within our standard processing times, but high volumes or the limited stock may cause delays.

We do not guarantee the timeliness of delivery times. We utilize third-party delivery services to deliver physical orders to the shipping address provided on the order. Once a shipment has left our or our partner warehouse, we have no control over the timeliness of its delivery.

ANEX shall not be liable for delivery delays or errors occurring by reason of circumstances beyond its control, including but not limited to acts of civil or military authority, national emergencies, work stoppages, fire, flood, catastrophe, acts of God, insurrection, war, riot, or failure of communication or power supply. In the event of any of these occurrences, ANEX shall take reasonable steps to minimize service interruptions but shall have no liability with respect thereto.

Please refer to our Shipping Policy for updated shipping information.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ANEX, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability is be limited to the maximum extent permitted by the laws of England and Wales.

You agree to indemnify, defend and hold harmless ANEX and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at [email protected]

Anex extended warranty

Validity: 
m/type, m/type PRO, l/type, e/type, Quant: 2 years + 1 year
AIR-X, AIR-Z:  1 year

Mandatory condition: 1 additional year of warranty is provided only in case of stroller registration.

• Anex provides a 2-year ANEX EXTENDED WARRANTY (hereinafter - the "warranty") for such strollers: m/type, m/type PRO, l/type, e/type and Quant. To be eligible for the 1 additional year of warranty, all you have to do is register your Anex stroller on the official website within 3 months of purchase and keep your original proof of purchase (payment confirmation which includes a purchase date).

•The warranty period for AIR-X and AIR-Z strollers is 1 year.

• Anex warranty is covered for the original purchaser, from the date of purchase, against defects in manufacturing or material, based on normal use and as long as these instructions have been followed.

• Anex warranty does not extend to unauthorized purchasers of the product intended for resale or purchasers who intend to use this product for commercial use such as rental of the product to others.

• This extended warranty does not apply to damages or expenses relating to defects caused by the failure to use, maintain or store the Anex product as specified in the manuals or other product packaging materials. Extended warranty also does not apply to a product that has been altered, changed or modified from factory specifications.

• The warranty only applies when the product is bought at an authorized dealer and when a correctly filled warranty registration and original proof of purchase is supplied.

• PLEASE KEEP PROOF OF PURCHASE FOR THE WARRANTY SERVICE.

• If you receive your Anex stroller as a gift, please be sure to ask for the receipt, as we cannot provide warranty service without proof of purchase.

• Any claims concerning product failures should be addressed to your Seller or by filling out an online form with detailed information on Anex official website in the Services section.

• Warranty repair is performed by the manufacturer, an authorized service center, or an authorized representative.

• The warranty period is being prolonged correspondingly to the time of the maintenance.

• The entity providing the warranty defines the repair methods of the stroller.

• Is necessary to deliver a clean product, due to which the service is claimed.

• In the event of losing the warranty sheet, please contact the Anex service team to use the data you filled out while the online registration of your warranty.

• Anex warranty is only valid and enforceable in the country where you have purchased the product.

• In a case of warranty replacement, the company reserves the right to introduce design changes to the product’s performance without prior notice of improvement.

• Anex will provide replacement parts or conduct repairs as determined by the company.

• Anex reserves the right to replace the parts with newer model parts as the product is improved over time.

• For defects caused by ordinary wear and tear, such as worn wheels and fabrics by everyday use, scratches on the frame and natural discoloration of materials over time or by NOT following the maintenance instructions.

• For damages or repairs administered by non-authorized representative agents.

• For defects caused by non-compliance with the instruction manual, instruction movies or other Anex guidelines.

• For damages and tearing made by a customer or another person (knots that have been damaged mechanically, fractures, dents, deformations caused by force).

• For used wheels which were damaged or punctured because of mechanical actions; natural wear out or resource exhaustion.

• For accidental damages caused by a customer or damages caused as a result of careless attitude or usage; damages caused by natural disasters (natural phenomena).

• In the event of product air transportation or freight damage.

• In the event of use of accessories parts that are not manufactured by Anex.

• In the case of textile material deformations.

• For the effects that have been brought about by the oscillation of the carriage from side to side and the weakening of the structure at the rivets.

How to care

Please make sure you take care of your baby’s stroller right. Follow the maintenance advice below to keep your stroller working properly and looking well.
 


 

Please ensure that the stroller is kept clean and dry (both the coating and the frame). In case the stroller gets dirty or wet, it should be dried, and the metallic parts be cleaned with a dry cloth. Avoid getting dirt (sand, dust, etc.) on the stroller. Clean the dirt off the stroller as soon as possible. Please note that if you do not do so, the product can stop functioning either partially or fully.

The cleaning of the stroller’s coating can be done with a wet washcloth or brush and detergent. There is no need to take the coating off.

The color of materials and textile can fade when exposed to sunlight for a long time.

The wear level of wheels should be controlled; the wheels should be cleaned from dirt. The pressure in the inflatable wheels should be kept at 0.8 bar.

Besides that, there are eight ball bearings in the stroller (2 in each wheel), which should be greased regularly and protected from dirt and liquids. In the event that such substances get in, the ball bearings should be cleaned, dried and greased with several oil drops. Any spillage of the oil should be wiped with a dry cloth.

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Please ensure that the stroller is kept clean and dry (both the coating and the frame). In case the stroller gets dirty or wet, it should be dried, and the metallic parts be cleaned with a dry cloth. Avoid getting dirt (sand, dust, etc.) on the stroller. Clean the dirt off the stroller as soon as possible. Please note that if you do not do so, the product can stop functioning either partially or fully.

The cleaning of the stroller’s coating can be done with a wet washcloth or brush and detergent. There is no need to take the coating off.

The color of materials and textile can fade when exposed to sunlight for a long time.

The wear level of wheels should be controlled; the wheels should be cleaned from dirt. The pressure in the inflatable wheels should be kept at 0.8 bar.

Besides that, there are eight ball bearings in the stroller (2 in each wheel), which should be greased regularly and protected from dirt and liquids. In the event that such substances get in, the ball bearings should be cleaned, dried and greased with several oil drops. Any spillage of the oil should be wiped with a dry cloth.

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Please ensure that the stroller is kept clean and dry (both the coating and the frame). In case the stroller gets dirty or wet, it should be dried, and the metallic parts be cleaned with a dry cloth. Avoid getting dirt (sand, dust, etc.) on the stroller. Clean the dirt off the stroller as soon as possible. Please note that if you do not do so, the product can stop functioning either partially or fully.

The cleaning of the stroller’s coating can be done with a wet washcloth or brush and detergent. There is no need to take the coating off.

The color of materials and textile can fade when exposed to sunlight for a long time.

The wear level of wheels should be controlled; the wheels should be cleaned from dirt. The pressure in the inflatable wheels should be kept at 0.8 bar.

Besides that, there are eight ball bearings in the stroller (2 in each wheel), which should be greased regularly and protected from dirt and liquids. In the event that such substances get in, the ball bearings should be cleaned, dried and greased with several oil drops. Any spillage of the oil should be wiped with a dry cloth.

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Please ensure that the stroller is kept clean and dry (both the coating and the frame). In case the stroller gets dirty or wet, it should be dried, and the metallic parts be cleaned with a dry cloth. Avoid getting dirt (sand, dust, etc.) on the stroller. Clean the dirt off the stroller as soon as possible. Please note that if you do not do so, the product can stop functioning either partially or fully.

The cleaning of the stroller’s coating can be done with a wet washcloth or brush and detergent. There is no need to take the coating off.

The color of materials and textile can fade when exposed to sunlight for a long time.

The wear level of wheels should be controlled; the wheels should be cleaned from dirt. The pressure in the inflatable wheels should be kept at 0.8 bar.

Besides that, there are eight ball bearings in the stroller (2 in each wheel), which should be greased regularly and protected from dirt and liquids. In the event that such substances get in, the ball bearings should be cleaned, dried and greased with several oil drops. Any spillage of the oil should be wiped with a dry cloth.

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Product registration

Register your stroller within 3 months from the date of purchase to receive an additional 1 year Anex warranty.

If you need any kind of assistance when filling out the form, please email us at: [email protected] 

Company seller information

Service request

To apply for maintenance service, please fill out the form below.
Our manager will contact you soon to provide the most effective solution to the situation occurred.

Please be assured, we will definitely turn your request into the product update.

As a brand created for babies and parents, we cannot continue our businesses in a country whose troops are shelling civilian cities. It goes against our team's values and human rights. At the moment we have decided to pause our shipments to Russia.

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